Last updated: August 2026
What we collect
When you rent a seat or buy a pass, we collect your name, phone number, and email address. If you enable push notifications, we also store a device token so we can deliver them. That's it for personal information — we never see or store your card number.
Payments
Card payments are processed by Square. Card details are entered directly into Square's own secure payment form or reader — Happy Seats' systems never receive, transmit, or store raw card numbers. Square gives us back a token ("card on file") we use to charge the fees described in our Terms of Service.
Text messages
We use Twilio to send your pass link, return reminders, and fee notices by SMS to the phone number you provide when you rent. Consent is collected in person at the Happy Seats tent: a staff member enters your number and checks an SMS consent box on the staff tablet only after you agree out loud. You can see that consent screen and its exact wording at happyseats.co/sms-consent. Message frequency varies with your rental activity — we don't send marketing texts. Message and data rates may apply.
Reply STOP at any time to unsubscribe, or HELP for assistance. You can also reply to any message to reach us directly. Consent to receive text messages is not a condition of renting.
Mobile phone numbers and SMS opt-in consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes.
Push Notifications
If you enable notifications in the app, we store a device token — a unique identifier for your phone that Apple (or Google, on Android) provides — so we can deliver rental reminders and status updates directly to your device. The token is linked to your account so we know where to send it, but it doesn't identify you on its own. Turning off notifications in your device Settings removes your token from our records.
How your data is used
- Sending your pass link and status updates
- Rental/return reminders and non-return or damage fee notices
- Operating the venue's seat inventory (which seats are with which pass)
- Season reporting to the venue you rented at (aggregate numbers only — never your personal info)
Who else sees it
Your name, phone, and email are visible to Happy Seats staff and admins operating your rental. We do not sell your information, and we only share it with the service providers above (Square, Twilio) and our database provider (Supabase) as needed to run the rental itself — never for their or anyone else's marketing or promotional purposes. We also share your name, email, and phone with our email marketing platform (Mailchimp), which we use to send account and promotional
emails — you can unsubscribe from marketing emails at any time using the link in any email we send.
Data retention
We keep rental records for as long as needed for accounting, damage/non-return history, and venue reporting. You can ask us to delete your personal information by texting the number on your pass confirmation; we'll retain the minimum needed for financial recordkeeping where required by law.
Contact
Questions about this policy or your data? Text us at the number on your pass confirmation, email us at [email protected], or visit the tent at any event. Happy Seats is a d/b/a of GrayFox LLC, a Kansas limited liability company.